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Using TurboCASH

 







ERROR MESSAGES
ACCOUNT DISABLED
  
TurboCASH will not allow you to post or update the Ledger, if a selected the Account Disabled field on the Account Information tab of a Debtor account or a Creditor account is selected. TurboCASH will inform you of the account causing this error. This error may be caused by one of 2 reasons, i.e. the incorrect Debtor or Creditor account was selected, or the Account Disabled field is selected on the Accounting Information field of a Debtor or Creditor account.

To correct the Account Disabled Error:
If you have selected an account in a Batch, and the account is disabled, TurboCASH will display the following error message when you post or update the Batch to the Ledger.


Check if the Account is a Debtors or Creditors Account and note the Account Number. You may also check that you have not selected the incorrect account. Click on the button.
If the incorrect Debtor or Creditor Account has been selected, select the correct account in the batch and continue to post the batch.

If the selected account was correct, you need to follow the following process:

 

If it is a Debtor Account, click on the Edit - Accounts - Debtor menu option and select the Debtor Account, for which TurboCASH has generated the error message. Click on the Accounting Information tab and deselect (remove the tick) in the Account Disabled field.

If it is a Creditor Account, click on the Edit - Accounts - Creditor menu option and select the Creditor Account, for which TurboCASH has generated the error message. Click on the Accounting Information tab and deselect (remove the tick) in the Account Disabled field.

Access the Batch Type, from which this error message was generated, and post the batch again.